Last Updated: February 24, 2025
At Atma Yog Sutra, we are committed to providing high-quality spiritual education and ensuring our students’ satisfaction. This refund policy outlines the terms and conditions for course refunds and cancellations.
Eligibility for Refunds
Short-Term Courses (Duration less than 3 months):
- Full refund available within 7 days of purchase if no more than 10% of course content has been accessed
- 50% refund available within 14 days of purchase if no more than 25% of course content has been accessed
- No refunds after 14 days or if more than 25% of course content has been accessed
Long-Term Courses (Duration 3 months or more):
- Full refund available within 14 days of purchase if no more than 10% of course content has been accessed
- 75% refund available within 30 days if no more than 20% of course content has been accessed
- 50% refund is available within 45 days if no more than 30% of course content has been accessed
- No refunds after 45 days or if more than 30% of course content has been accessed
Non-Refundable Items
The following are not eligible for refunds:
- Individual consultation sessions that have been attended
- Downloaded or accessed digital materials
- Course materials that have been downloaded
- Bundle discounts or promotional offers
- Administrative fees
- Technical support fees
Refund Process
To request a refund:
- Submit a refund request through your account dashboard
- Include your reason for requesting the refund
- Provide your order number and course details
- Wait for our review (typically 3-5 business days)
- If approved, refund will be processed to original payment method
Processing Time
- Credit/Debit Card refunds: 5-10 business days
- Bank Transfers: 7-14 business days
- Digital Wallet refunds: 3-5 business days
- International transfers may take additional time
Special Circumstances
Medical Emergencies:
- Refund requests due to medical emergencies will be evaluated on a case-by-case basis
- Supporting documentation from a licensed medical practitioner required
- An extended refund window may be granted
Technical Issues:
- Full refund available if technical issues prevent course access
- Issues must be reported to technical support within 48 hours of discovery
- Our technical team must verify the reported issues
Cancellation by Atma Yog Sutra
If we cancel a course:
- A full refund will be provided automatically
- Additional 10% compensation for any course materials purchased
- Option to transfer to another course with equivalent value
Course Transfer Policy
Instead of a refund, you may:
- Transfer to another course of equal or lesser value
- Pay the difference to upgrade to a higher-value course
- Receive credit for future courses
- Transfer course access to another person (one-time only)
Exceptions and Appeals
The following situations may warrant special consideration:
- Death in immediate family
- Natural disasters
- Extended hospitalization
- Military deployment
Appeal Process:
- Submit a written appeal within 30 days of refund denial
- Provide supporting documentation
- Allow 10 business days for review
- Decisions will be communicated via email
No-Questions-Asked Period
- First 24 hours after purchase: full refund available without justification
- Course content must not have been accessed
- One-time use per customer
- This does not apply to special offers or discounted courses
Responsibility of the Student
Students are responsible for:
- Reading course descriptions thoroughly before purchase
- Testing technical compatibility before enrollment
- Maintaining necessary equipment and internet access
- Reporting issues promptly
- Providing accurate information in refund requests
Right to Modify
Atma Yog Sutra reserves the right to:
- Modify this refund policy at any time
- Make exceptions to this policy at our discretion
- Request additional information for refund processing
- Deny refunds that do not meet the stated criteria
Legal Compliance
This refund policy complies with [Relevant Consumer Protection Laws]. Nothing in this policy affects your statutory rights as a consumer.
By purchasing any course or service from Atma Yog Sutra, you acknowledge that you have read, understood, and agree to this refund policy.